Shipping price
The shipping price is calculated based on the destination, the number of packages and their weight.
If no transport agency with which we usually work includes the destination town in their delivery or the order exceeds a certain weight from which none works, contact us and we will find a shipping method that suits these circumstances.
Optionally you can also pick up the order in the field itself WITHOUT any charge. To specify the date and time, and to indicate the location of the field, call us at 609 679 617.
Purchasing process
As a condition for placing any order, the client must provide the corresponding information required for the acquisition of the products available on this website. The ordering information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract.
From the moment of acceptance, the client acquires the status of Client.
Orders must be made following the steps that will be marked, where you can choose the product and the quantity of what you want to buy.
However, the characteristics of each product may make it impossible to supply the exact weight indicated in the order. The weights indicated on the screen are the net weights of the product shipped, with the exception of products that indicate that the weight is gross or packaging is included. Although an attempt is made to adjust the weights to the maximum indicated on the screen, in some cases there could be a difference of up to 5%, as it is not possible on some occasions to exactly adjust the complete pieces to the indicated weight. Given the case, an attempt will always be made to exceed the weight indicated in the article. Any variation greater than this 5% will be refunded to the customer.
When formalizing the order, the Customer declares to be in agreement with these conditions, with the information that appears in the order, including the possible shipping costs and that this action implies the obligation to pay the total amount that appears in the order.
Payment process
Secure Payment: This Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted in a secure and confidential way, as the data is transmitted between the server and the User, and in feedback, fully encrypted or encrypted.
Payment can be made at the time of purchase, by bank transfer, credit card and PayPal.
Shipping and delivery process
The product is shipped in sealed boxes.
Some products may not be available for delivery in certain areas of Spain. Some transport systems only cover certain populations.
The usual delivery period will be 24 to 72 hours for Peninsular Spain, and 3 to 5 for the rest of the destinations, counting business days from the delivery of the merchandise to the Transport Agency.
Depending on the time the order was confirmed, the order preparation could start the day after the order. These deadlines can be affected by inclement weather that causes the fruit to be neither harvested nor packed.
Return process
In principle, and in accordance with current legislation, returns of fresh food products are not accepted, since they deteriorate rapidly.
However, if upon receipt of the order there is any damage to the product inside the box, please send us photographs as soon as possible, and we will contact you.
Contract resolution
The commitment acquired by www.primolina.com, for the sale and delivery of the merchandise offered, is subject to the stock of the advertised product and its availability until the end of stock, so www.primolina.com, in its commitment to quality and customer service, try at all times to make the advertised products available. However, if there are exceptional circumstances of interactive multi-order or those others that cause the end of stock of the product, the order and the contract signed between the parties will be null and void under this resolution clause, fully reimbursing the customer in case of prepayment. the amounts paid by it, without any compensation for any breach of contract, consequential damage or loss of profit proceeding in favor of any of the parties.
Force majeure causes
Neither Party will be responsible for the total or partial non-compliance or for the delay in the fulfillment of its obligations, in accordance with this contract, caused by external causes, beyond its control (Force Majeure).
It is considered that the causes of Force Majeure should include, without limitation: weather, war, riots, insurrection, severe alterations in Internet security, technical failures, unauthorized access and / or intrusions on the Website's servers. , strikes of all kinds and telephone failures.
If either Party mentions a Case of Force Majeure, it shall notify the other Party within ten business days, about the event or the imminent event of said Case.
The Parties agree to keep in communication in a timely manner, to jointly determine the terms and conditions for filling an order, should any Force Majeure event occur.
After 1 month of interruption due to a Force Majeure Event, www.primolina.com may make the decision to cancel the order (s), in which case it will refund the Buyer, if applicable.